In the Customers tab of the Sync Settings, you can configure how customers are recorded in Accounting system when the order is synced. Here we are taking an example of QuickBooks Online.
You can set how you want to match/identify your existing store customers with QuickBooks Online. If a customer not found, you can either create a new customer or use standard from QuickBooks Online customer list, while recording a transaction.
Note: Customers are only created in QuickBooks Online when an order is synced.
Here are the settings:
How do you want to download customer name?
Here you can select how you want to download customer name from Shipstation to match the customer name in Quickbooks online. You can select from different formats provided in the dropdown.
What field do you want to send Customer names to?
In this option you can select in which field you want to send the customer name downloaded from Shipstation to match the name between Shipstation and Quickbooks online. It helps in avoiding duplicate customer records in Quickbooks.
Update customer addresses from new orders
You can also Update the Customer Address. Once you select the Update Customer Address, further rules will be displayed to configure, whether the user would like the Billing, Shipping or both addresses to be updated in QuickBooks Online and in online store.
Following are the options for updating the Customer Information :
Billing Address – with – Billing Address.
Shipping Address – with – Shipping Address.
Billing and Shipping address - with - Billing and Shipping address
Unify is able to update customer addresses as per the rules/settings configured while posting an Order in QuickBooks Online.
If you come across errors while updating the address, it will be displayed under Order’s History tab.
If customer is NOT found, then
If a customer is not found in QuickBooks Online, when an order is synced there are two options available.
- Either you can create a new customer based on the matching criteria. OR
- You can use a standard customer and all the orders of which customers are not found in QuickBooks Online, will be recorded under the standard customer selected in settings here.
If customer details are Not found, then use this default customer
If customer details aren't available within the online store, you can use a standard customer within QuickBooks Online. Standard customer and it's details will be used in QuickBooks Online.