The following information from your eCC Desktop database will be migrated over:
- All store connections and configurations
- Current eCC Desktop database
- All mappings
- Order history
- Add-on user connections
Once eCC Desktop has been migrated to Unify Enterprise within your local environment or by your hosting provider there are a few things you will want to check to make sure everything is reconnected properly.
In rare cases you may experience this error if you are logged into QuickBooks and you are not the Admin user (see below).
In both cases it will be necessary to reestablish the QuickBooks connection in Unify Enterprise.
Step 1: Open QuickBooks company file as the Admin user or Admin
Step 2: Login to Unify Enterprise as the primary (admin) user and go to the Dashboard. While on the dashboard, select File->Manage Stores
Step 3: For each of the store you have connected go select Edit Connection
Step 4: Reestablishing the QuickBooks connection
On the first page, make sure the company file path is still the correct file and then click Test Connection. Because Unify Enterprise is technically a different application than eCC Desktop, it needs to be re-certified with QuickBooks.
Testing the connection will launch the QuickBooks certification screen, which should be set as the last option:
- Yes, always; allow access even if Quickbooks is not running
Then select the Admin user from the dropdown (if you are in multi-user mode in QuickBooks). Allowing it to access credit card information is optional based on how you use the software. Then click continue (as shown below).