If you encounter an error that looks like the information below:
We're sorry, QuickBooks encountered an error while calculating tax. You can not create a transaction having tax amount, if product/service item in transaction is non-taxable. Make sure you have atleast one product/service item in transaction marked taxable.
Here is what you can try to do:
- Change the tax settings of the QuickBooks item to taxable. Refresh the data and try to post the order again.
- Change the customer settings to taxable. Refresh the data and try to post the order again.
- Remove the store item mapping so that when Unify tries to post the order, it will create a new mapping as per customers sync settings.
- Disable tax settings in sync setting area and post the order.
For the above steps, to refresh the data you can : Login into Unify > go into the connections tab > hover over your store, and choose Sync settings >QuickBooks Preference tab, click on refresh icon, once the data gets downloaded Please try to sync order again.