Webgility Insurance is powered by InsureShip, and InsureShip handles all claims.
Filing a claim
To file a claim, call InsureShip at (866) 701-3654.
If a customer’s package is lost, InsureShip must give the carriers time to deliver the shipment (30 days for domestic and 45 days for international). After the time periods have been met, a customer may file for non-delivery claims. If damaged, the insured may file a notice of damage with InsureShip immediately. All claims must be filed within 90 days of shipment date to be honored.
Once InsureShip has received a properly-executed claim, the claim will be paid within 7-10 business days.