User permission is a very important part of the Netsuite platform and Unify Desktop integration.
The utilization of the main administrative user is to enable Unify Desktop to download all data and custom information from the Netsuite account.
Pre-requisites for connecting Unify Desktop with NetSuite
You should connect Unify Desktop with NetSuite as an administrator, wherein the permissions' level for the main admin user will be set at the highest level. Once connected, all data (custom fields, accounting information, etc) will get smoothly downloaded into the Unify Desktop configuration.
Note: The main admin user may be different from the day-to-day users of Netsuite and/or Unify Desktop login.