If you will be joining our remote session(s) using a Mac, click here to read about running gotomeeting on Mac OS X 10.7 Lion.
How to join remote sessions using gotomeeting
Open the email that was sent after the initial scheduling of the meeting, it contains the link for gotomeeting.com.
Click the link as it appears highlighted above. The last 9 numbers of the link are your meeting ID. Remember, if your link does not work, or is un-clickable, please go to www.joingotomeeting.com (where you will see a page similar to the below) and enter your meeting id when it is asked for and then click continue.
If prompted by a screen that asks you to “Run” or “Launch” the application (similar to the below) please accept:
If this window fails to appear, please check your browser for notifications of pop-up blocking, and set them to accept all pop-ups from this website, like this:
Click on the notification and alter the settings like this:
If you had to allow pop-ups, refresh the page and accept the launch request of the GoToMeeting application. GoToMeeting should appear as it is loading:
If you have arrived before your Customer Success Representative please wait as instructed, and the meeting will begin as soon as they are present.
Once the meeting begins, the console will appear on the right side of your screen:
To shrink or restore the size of this window, click the two arrows that are facing each other at the top of the window. If the window is large the shrink button will appear here:
If you have a microphone and speakers or headset for your computer you can use the default microphone option as pictured here:
Alternatively, you may phone in with a landline or cell phone by clicking the Telephone radio button and use the access information listed there:
Remember that your Onboarding Rep will request you to show your screen. Your computer will tell you to close confidential windows and when ready, show the screen. Once you click on the Show my Screen button, your onboarding rep will be able to see your screen and then request you for controls to your computer. Please agree to give control.
Your GoToMeeting session has successfully begun!