This may happen because, you might not enabled the "Do you charge Sales Tax?" option in your QuickBooks.
to enable it, follow the below steps :
Step I: On your QuickBooks, go to "Edit >> Preferences" as shown in the picture below :
Step 2: On the "Preferences" screen
- Select "Sales Tax" option.
- Click on "Company Preferences" tab.
- Select the "Yes" option and click on "Ok".
Follow the below steps to create a new "Sales Tax" type item :
Step 1: Open your QuickBooks. Go to "List >> Item List >> New Item", as shown in the pictures below :
Step 2: Now Select "Sales Tax Item" type item from the drop-down, as highlighted in the picture below and click on "OK".