Click here to check out our new Webgility Unify Video Library

Amazon order download issue

September 24, 2014

Several users have reported that they are unable to download orders from Amazon. We are aware of the issue and are investigating the source. We will update this thread when we have more information.

We apologize for the inconvenience and appreciate your patience.

If you need further assistance please submit a request.


We have resolved the issue. Please submit a request to our Support Team if you are experiencing this issue so that they can provide you with a patch to update your software.

Thank you for your patience.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


  • Avatar

    ECC Desktop scheduler has been downloading orders and posting to quickbooks without a problem, HOWEVER - The Log reports: [ 12:10:47 AM ] ProfileName : *********, #Error# Download Orders : Cannot find column [product-name].

    Despite that error, all our amazon orders have downloaded and have posted to quickbooks fine..

  • Avatar
    Allegra Mitchell


    I am glad you are getting your orders downloaded despite this error. If you do experiencing any difficulty downloading the orders, our support team has prepared a fix for this. Feel free to submit a request so they can give it to you, just be on the safe side.

  • Avatar
    Home Antenna


    We have experienced the same Amazon Order Download issue as well since Wed.

    Error messge:

    eCC encountered an error.
    Cannot fild column[product-name].

    System.Data.EvaluateException: Cannot find column [product-name].
    at wg.eCC.OnlineStoreFactory.AmazonMarketPlace.DownloadOrders(ProfileAdminDTO profileAdmin, OrderProcessingSettingsDTO orderProcessingSettings, String dateFormat, String strCCSPassword)
    at wg.eCC.Controller.OnlineStoreController.DownloadOrders(Int64 profileID, ProfileAdminDTO objProfileAdminDTO, OrderProcessingSettingsDTO objOrderProcessingSettingsDTO, Int32 storeType, String strDateFormat, String strCCSPassword, Boolean IsOrderDownloadForNewProfile)

    Report Status of Order Reports Request shown on Amazon sellercentral side says ready.

Based on our last 100 reviews, online sellers Webgility

Powered by Zendesk