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Troubleshooting thermal printers

Thermal printers can be used to print shipping labels generated by Shiplark for FedEX. However, issues with the thermal printer itself can interrupt the label printing process.  

 Issue: Label misalignment

Solution: Go into the printer properties and check the label orientation, then run a test print. 

Issue: Label is printing with incorrect boundaries for label. 

Solution: Make sure the stock size matches the stock size of the label printer. 


How to troubleshoot:

  1. Go in to the printer preferences
  2. Select the stock size that matches the printer stock size
  3. In the case of the Zebra UPS 2844, the thermal roll is   4 x 6
  4. Check the orientation
  5. Click apply and print out a test label
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