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How to put your subscription on hold

If you have seasonal business and have a monthly subscription, you can put your subscription on hold for a maximum of 6 months.  


  • Any outstanding usage dues will be collected prior to suspending the account
  • You have the ability to reactive your subscription at any time
  • Your account will get reinstated on the reactivate date and the billing will be generate from the date of reactivation
  • Subscriptions will get automatically reactivated after 6 months from the date of suspension


  • Only monthly subscriptions can be put on hold
  • You must have been subscribed for more than 30 days
  • eCC Desktop, eCC Cloud and Shiplark plans are eligible

How to Suspend your account

Step 1: Log into your Webgility Account

Step 2: (Very important) Select the subscription you want to suspend and click on Update Card to update your current credit card on file.  

Step 3: Click on Change plan


Step 4: Click on Request Cancellation


Step 5: If your monthly volume is low or if you are taking a break, you can suspend your account. 


Step 6: You will be prompted with the terms of the account suspension.  Choose an option of suspension. 




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