If you login to eCC Desktop and you get a prompt that the username/password are not correct, you need to change the password before you are locked out for 15 min.
1) Log in to your Webgility Account
2) Click on the add-on sub menu
3) Scroll down until you get to Users
4) Click on Change Password
5) Enter a new password
6) You will see a confirmation on the screen and then log in to eCC Desktop.
Note: If you are ever locked out of eCC Desktop due to failed login attempts, contact our Support team via phone or chat and we can unlock it for you.