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Reactivating the eCC connection certificate in QuickBooks (Financials/POS)

To reactive the eCC Desktop connection certificate, the user must verify within QuickBooks that the connection certificate has been removed and create a new connection certificate within eCC by testing the QB connection. 

Both eCC and QuickBooks should be open for this process and logged into QuickBooks as the Admin user. 


Checking the connection certificate in QuickBooks

QuickBooks Pro/Premere/Enterprise

Step 1: Open the QuickBooks company file and go Edit->Preferences

Step 2: Select Integrated Applications

Step 3: Selct the Company Preferences tab

Step 4: There should be check marks in the "Allow Access" column next to each eCommerceConnector that appears in the "Application Name" column. 

Step 5: If there are multiple eCommerceConnector in the applicate name area, just select one and click Properties. 

Step 6: Make sure all the boxes are checked exactly like the screenshot shows.

Step 7: Click OK


QuickBooks POS

Step 1: Open the QuickBooks company file and go Edit->Preferences->Company

Step 2: Select Integrated Applications

Step 3: eCC should be in the "Applications ID" column. 


If there is no eCommerceConnector application in this area, eCC Desktop must reestablish the connection to QuickBooks.  

This solution works exactly like establishing the original connection between eCC Desktop and QuickBooks.  

Click here to connect QuickBooks Financials

Click here to connect QuickBooks POS


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