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How do I upgrade eCC Desktop to the latest version

Note : Every time you reinstalled/upgrade eCC Desktop, the database should be backed up. Click here to learn how.

Your Webgility plan includes ongoing support and free upgrades to the latest version of our software. When there is a new version of your software available, you will be notified when you log in. You can also download the latest installer from your Webgility account.

Option #1: Automatic software prompt

When a new update for our software has been released to existing users, you will know because when you log in to eCC Desktop, you will be notified with a pop up window.  

When you click update, you will prompted to backup your eCC database. Choose the Webgility folder then choose the eCC folder and save the back up in that location.  

When the back up is complete, click OK and the upgrade will start.

If you aren't prompted to upgrade you can always login to your Webgility account and download a fresh installer to get access to the latest version of eCC Desktop, that can be done as well.  

Option #2: Updating from your Webgility account

Log in to your Webgility account and click on "downloads."

Click the orange button to download the installer to your hard drive.

After you download the installer you will be prompted to reinstall eCC.  Click Yes

eCC Desktop will be reinstalled and you will be able to login as usual.  

Note: Just in case you lose data (which is rare) you have a current backup of your database.  Click here to see how to restore your eCC Desktop database.  

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    Options 1 and 2 don't seem like options at all. I never get a message to update my application. And if I try option 2, it doesn't work. Support for this application is a joke. Why does it have to keep breaking anyway. I rarely get a week without something going wrong.

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