How are orders downloaded into eCC Desktop? (POS)

 

eCC downloads orders from your online store based on order status, order date and order #. Use this screen to map the order status of eCC with your Online store and specify order download settings.

 

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1) Select which orders to download into eCC

 

Use this section to map the order status of your online store with eCC order status. Select the checkbox's under Process with eCC? to specify which type of orders eCC should download from your online store. Depending on the payment and shipping status that you've specified, it will provide options to charge or ship the order.

Process Payment?: For each status where you have a checkbox, use the drop down to specify, whether orders within that status are paid for, have not been paid for, or the payment has to be processed offline.
Process Shipping?: For each status where you have a checkbox, use the drop down to specify, whether orders within that status have already been shipped or need to be shipped.

 

2) How to handle orders that are not processed in eCC?

 

This tells eCC what to do with all the orders that have not been selected to be downloaded into eCC. You can choose to not download them at all or you can choose to download them, but put them into a special ignore tab. Please remember that you cannot move orders from the Ignored orders tab into the Inbox tab.

 

5) Download Range

 

Download starting from this date: Select the start date from which point eCC will start downloading orders.
Download starting from this Order No.: Specify the start order number from which point eCC will start downloading orders.

 

4) Download Options

 

You can choose various options for the order download here

 

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1) Order Processing Settings >> Post to Store Settings.

 

Status used when posting orders back to store: Select a status which eCC uses when posting the order back to store. Typically this would be "Completed".
Send order completion email after posting back to store?: If you check this box, eCC will trigger the email notification from your online store when posting the order back to the store (with shipment tracking details). Check your online store settings to make any changes you might require to the email notifications.

 

You can also choose to automatically move the order to Archived Tab once posted to POS. This is especially helpful if you do not want to post orders back to store.

 

2) Order Processing Settings >> Cancel Order Settings

 

Status used when canceling orders: Select a status which eCC uses when posting a canceled order back to the store. Typically this would be "Canceled".
Send Order cancellation email when order is canceled?: If you check this box, eCC will trigger the email notification from your online store to your customer when cancelling an order. Check your online store settings to make any changes you might require to the email notifications.
Void Sales order and Sales receipt (held only): If selected, this option will void the sales order / sales receipt (held only) when the order is canceled from eCC. The void transaction option works only with sales order (held only) and the same will delete the transaction from POS as compared to a simple 'void' in QuickBooks.
Acknowledge Orders (Only available in select shopping carts): If you check this box, eCC will acknowledge the download of orders on clicking the "Acknowledge Orders" icon on the eCC Dashboard. By Acknowledging the orders, eCC will change the status of the order to the one you have selected here.

 

3) Order Processing Settings >> Phone Orders

 

Choose to display items in phone order screen from QB or from the online store.
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