During the creation of a phone order an existing customer from QuickBooks or you can enter a new customer.
For the item details on the phone order, either type them, select them from the dropdown or scan a barcode to enter the item.
Once the phone order is entered, you need to enter payment details and click capture payment.
Note: this feature will only work if you have got offline payment processing setup.
You then have the option to save and close the phone order, save and enter a new phone order or even save and directly move to the process shipping screen from where you can print a label!