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Connect Shiplark to Bigcommerce


1. You need to have an account with Bigcommerce to configure the store in Shiplark.
2. The item description will not be downloaded with the orders, from the online store.
3. Since there are no payment/ shipping methods downloaded from the online store, while doing manual shipment/payment, you will have to enter the methods manually.
4. The transaction ID cannot be retrieved due to API restrictions from Bigcommerce.

As soon as you launch Shiplark, you would be asked to give your store a name and select the type of store that you have, in this case Bigcommerce. Once you have selected the name from the dropdown, click continue to proceed.




In this screen you need to key in your API Path, username and API token. This information needs to be retrieved from your Bigcommerce account. Scroll below to learn how to get this information. Once you have everything keyed in, click connect to store. Shiplark would connect to your Bigcommerce store and upon successful connection, it would download data and settings.





How to retrieve Bigcommerce credentials (Legacy API) 


If you have already received the new Bigcommerce account with the App store view, eCC Desktop will need to connect using the Legacy API account.  Click here to learn how to connect. 



How to get your Bigcommerce connection credentials:


Shiplark Requires your Bigcommerce admin user name, token and API Path to configure the store. Please refer to the instructions below to retrieve the required credentials from Bigcommerce.


1. Once you log in to the Admin section of Bigcommerce, click on the ‘Users’ link at the top.


2. From the ‘View users’ page, you can see the admin user that you have created. Click to ‘edit’ the admin user.




3. Once you are at the ‘Edit User Account’ page, scroll down to the bottom of the page to retrieve the API path and API token.



Note: If you ever need to regenerate the Bigcommerce API, it is done in this same way. 



4. Use the credentials retrieved to connect to your Bigcommerce store in Shiplark, as shown above.


Adding your Store Address




The store address should be the "from" address that you are going to be shipping from.  A company logo can be added that will be seen on the packing slip used in Shiplark.


The local date format is formatted for United States format, if you are utilizing a different format in your location, that can be selected here.  Click Next to continue.


Order Processing Settings




Payment and Shipment Settings: Since you are using Shiplark to process shipping, check the box to use Shiplark to generate shipping labels.  You can setup the specific shipping processors later in the store configuration.


If you are connecting your payment processor to Shiplark, to process order payments after the order is shipped, the box can be checked to do that.  The specific payment rules can be setup in the store configuration.


Identify what your online order status mean: In this area, you can setup how Shiplark interprets the order status used in your online store.  Hover over the "?" to find out more information about how each status is handled in Shiplark.  If you only want a specific orders to be downloaded by Shiplark based on order status, that can be setup in the Orders screen of the store configuration.


Download latest 50 orders: Shiplark will download the most recent 50 orders.  If you want to specify the orders that are downloaded based on order status, that can be setup in the Orders screen of the store configuration.


Click Next to continue.



Ready to Roll




You are now ready to process orders, so you should click "Let's Go" to proceed to the dashboard and Shiplark will download your 50 recent orders.


Detailed Settings can be configured after you proceed to the dashboard and your orders have been downloaded.

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